Note: You may see a pending authorization up to 72 hours before the actual renewal date. Add file or drop files here Please include your Google Play order number. If you need a response, then please submit your request through another form. If you are able to log in but cannot load our games, see our Help Center article My games don't load. If you have purchased a Premium membership but are being logged into a free account, see our Help Center article I just paid - Where is my full access? If that doesn’t help, then try using a different internet connection as your IP address may be blocked. If you have any apps which might be changing the way your device connects to the internet, such as a security app or VPN, try disabling the app or turning it off for Lumosity before you try to log in again. I’m seeing "An unknown error has occurred" on iOS or "Please check your internet connection" on Android OR "We were unable to authenticate you at this time" on iOS In the app, tap More at the bottom of the screen, tap Account Settings, and then tap Logout at the bottom. To log out of an account on, click on the name in the top-right hand corner and select Logout. Note that training reminders will not automatically log you into your account, they will simply bring you to. If the person who used Lumosity prior to you did not log out of their account, you will be brought to their account when you go to or open the app. This can happen if you’re using a shared device. I’m being logged into someone else’s account Make sure you're logging in on the login page. If you're receiving this error, it means you're using the account creation page rather than the login page. If you already have an account, please log in.” I’m seeing “Sorry, we couldn’t create a new account using this information. For instructions on clearing automatically stored passwords, please see this Help Center article. This will ensure that invalid password information is not being entered for you automatically by your computer or browser. If you’re still having trouble on our website you can clear any automatically stored passwords.If it's not there, please send an email to our customer support team and we can reset your password for you. (Be sure to use the email address tied to your Lumosity account.) If you do not receive the email, check your spam folder. Make sure caps lock is off (passwords are case sensitive) and you are not inadvertently adding a black space before or after your password.Try the steps below to resolve this issue. I’m seeing “Oops, that login information was incorrect. Please try again.” Below are the most common login issues members experience. There are several reasons why you may be having trouble logging into Lumosity.
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